Cloud and IT Support Desk Services

Your Reliable IT Support and Cloud Solutions Team

At CSP Geeks, we make IT and cloud services simple, efficient, and stress-free. Whether you need expert support to troubleshoot issues, scalable cloud solutions to grow your business, or proactive monitoring to keep things running smoothly, we’ve got you covered. Our team acts as your embedded tech heroes, providing customized solutions that ensure your business thrives without missing a beat. Let us handle the tech, so you can focus on what you do best!

Proactive IT Support, Tailored to Your Business Needs

At CSP Geeks, we’re not just your IT team—we’re your tech guardians. From cloud migrations to support desk services, we provide professional, reliable solutions designed to keep your business running smoothly. Our flexible offerings adapt to your needs, whether you’re a small operation or scaling for the future. Need something custom? We’ll craft a plan that fits your unique goals, ensuring your tech works as hard as you do.

24/7 IT Support: Our dedicated experts are always on standby to tackle any challenge.
Flexible Cloud Solutions: Scale up or down with ease—our cloud services grow with your business.
Custom Tailored Plans: We’ll design IT solutions as unique as your business needs.
Proactive Monitoring: Stay ahead of issues with advanced monitoring and regular maintenance.
Top-Notch Security: Safeguard your data with enterprise-grade protections, backups, and compliance.

Get A Free Custom Quote

Choose Your Support Power-Up

Boost your IT and cloud efficiency with the perfect support package for your business needs.

Basic Support Desk: 'Level 1 Support"

Fundamental support to get you started and keep you steady

^$ 1200.00 _yearly

plus $19.99/user/month

Activate Level 1 Support

Basic Plus Web Support: "Web Watch Squad"

Vigilant support dedicated to protecting your web presence

^$ 2400.00 _yearly

plus $29.99/user/month

Join the Web Watch Squad

Growth Support: "XP and Skills Accelerator"

Support crafted to drive growth and boost your business potential

^$ 4800.00 _yearly

plus $39.99/user/month

Power Up with XP Accelerator

FAQ Compendium

Welcome to the FAQ Compendium—a curated collection of insights and answers to guide you through CSP Geeks' services. Whether you’re curious about what to expect, how to prepare, or the steps we take to ensure your success, this compendium is your go-to resource for clarity and confidence across all we offer.

What types of support are included in the base packages?

Our base packages cover comprehensive cloud and software support, including troubleshooting, user account management, and assistance with Microsoft 365, cloud platforms, and web tools. Hardware support is not included in our base packages but can be arranged through a custom support plan.

How do I request support?

You can submit a request 24/7 through our online support desk. All support tickets are logged and tracked to ensure timely resolution. Telephone requests are not available as part of our service model.

How is remote support provided?

We provide remote support via Microsoft Teams, allowing us to securely and efficiently assist you with your issues in real time. Our tools enable seamless collaboration to resolve problems quickly.

Do you offer per-user support plans?

Yes, our support packages are designed to scale with your organization. We offer per-user support plans, ensuring each team member receives the help they need, from troubleshooting to onboarding assistance.

Can CSP Geeks participate in our team’s online meetings?

Absolutely! As part of our embedded services, our support professionals can join your online meetings to collaborate directly with your team. Whether it’s for planning, troubleshooting, or providing technical guidance, we work as an integrated part of your organization.

Do you provide technology consultations?

Yes, we offer technology consultations to help you align your IT infrastructure with your business goals. From optimizing existing tools to exploring new solutions, our experts provide actionable insights to improve efficiency and drive success.

Is hardware support available?

Hardware support is not included in our standard packages but can be added through a custom support plan tailored to your business needs. Contact us for more information on creating a custom plan.

How do you ensure issues are resolved efficiently?

We prioritize efficient issue resolution by utilizing a structured ticketing system, skilled support professionals, and remote tools like Microsoft Teams. Each support request is tracked from submission to resolution, ensuring clear communication and timely updates throughout the process.

What kinds of businesses do you work with?

We specialize in supporting small businesses with 1–25 employees, like boutique eco-friendly brands and family-operated firms. Whether you’re just starting out or ready to scale, our services adapt to fit your unique goals.

What are the benefits of enrolling in a Support Desk plan?

Our Support Desk plans provide reliable cloud and software support, helping your organization resolve issues quickly and maintain productivity. With 24/7 online support, remote assistance via Microsoft Teams, and scalable per-user options, our plans ensure your technology runs smoothly without the need for a full in-house IT team.

Are Microsoft 365 licenses included in the plans?

No, Microsoft 365 licenses are not included in our support plans. However, we are a certified reseller of Microsoft 365, and you can conveniently purchase licenses from us. Alternatively, you can acquire them directly from Microsoft, and we’ll still provide full support for your Microsoft 365 tools.

Can you help us customize our IT environment?

Yes, we specialize in tailoring IT solutions to your specific needs. Whether it’s configuring Microsoft 365, optimizing workflows, or integrating cloud solutions, we provide expert guidance to ensure your technology aligns with your business goals. Customization options are available through our consultation and embedded services.

Let CSP Geeks be your guide to seamless IT, web, and marketing solutions.

Schedule Your Free Consultation

Whether you’re battling outdated systems, crafting a killer online presence, or gearing up for your next big campaign, CSP Geeks is here to power your success. Schedule a free consultation today and discover how we can seamlessly integrate into your organization, so you can focus on what you do best.